Job Description
- Deliver voice-based technical support to global users across multiple time zones.
- Diagnose and resolve hardware, software, and network issues promptly.
- Log and track issues using ticketing platforms like Freshdesk or Zoho Desk.
- Work closely with developers to report recurring bugs and product feedback.
- Educate users on system usage, best practices, and product features.
- Maintain SLA adherence and ensure high first-contact resolution (FCR) rates.
- Communicate with empathy, patience, and product clarity.
- Share learnings from support trends to improve documentation and knowledge bases.
- Participate in support audits, training, and internal QA checks.
- Thrive in a fast-paced, AI-driven product ecosystem where precision matters.
Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.
Job Information
Country
Worldwide
Industry
Technology
Job Type
Full time / part time